Prizm Financial Company, LLC – CFPB Complaint

Date Received: 2017-06-14T00:00:00

Product: Auto debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX , XXXX I sent my first complaint advising of the multiple phone calls, emails and threats fro m Prizm Financial. T oday, XXXX XXXX , XXXX I received a second threat for the week of repossession. My account is currentl y 24days past due for half of the full payment. As I have advised in the past and have always kept my word that my account will not reach the point of repo rting ( 30dys ). I do n’t feel the constant phone calls and threats on an account that has not reached 30dys is warranted. This account at 24 days past due should not be in danger of repossession and acc ording to the attached emails that is what will take place this evening if not paid by XXXX according to XXXX XXXX . I have this account since XXXX XXXX and this account has not been reported as 30 or m ore days and to receive threats of repossession is unethical and in my opinion illegal.

Company: Prizm Financial Company, LLC

State/Zip: VA 234XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2534217

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  ENCORE CAPITAL GROUP INC. - CFPB Complaint ID 3076729

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

Here is where you will find important stories located from around the web which can impact you and your financial life.