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JPMORGAN CHASE & CO. – CFPB Complaint

By on August 23, 2017

Date Received: 2017-06-23T00:00:00

Product: I do not know

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Took money out of my account after being told to do so by XXXX XXXX @ XXXX XXXX XXXX … .I purchase XXXX Gift Cards I the following amounts {$1400.00} XXXX XXXX 2017 and XXXX XXXX XXXX 2017 … Received phone call fro m JPMorgan ( CHASE ) Bank stating that one of the was Forgery {$1400.00} and the other one {$1900.00} had possible bad signatur e.Both checks where drawn on the XXXX XXXX XXXX ..I was further told that both checks where being return to my account I should have them in 7 to 10 days … ..I was given a bad attitude from my local bank so I called Chase Forger y Department @ XXXX and was given the same response as the local bank..I further contacted XXXX Police was given Case # XXXX XXXX XXXX 2017..

Company: JPMORGAN CHASE & CO.

State/Zip: FL 347XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2557208

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Western Mercantile Agency, Inc - CFPB Complaint

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