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Trident Asset Management, L.L.C. – CFPB Complaint

By on August 26, 2017

Date Received: 2017-05-30T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I sent a notice of debt validation lettwr to the company. They never sent me a copy of a signature page from XXXX . I called XXXX and they states that they have no debt in my name. I sent the company a letter stating that I was willing to settle the debt because I ‘m trying to buy a house and wanted it removed off my credit. They sent a responding letter back saying they would settle for {$75.00}. I sent them a responding letter stating that since XXXX had no information that I ‘ve had an account with them in my name they needed to now send me proof. They failed to do so?

Company: Trident Asset Management, L.L.C.

State/Zip: PA 180XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2497233

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  AmeriCollect - CFPB Complaint

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