CFPB Complaint

Sprunger Law Office, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-23T00:00:00

Product: Auto debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I had cosigned a vehicle loan for a friend on XX/XX/XXXX . Said friend then moved to XXXX and stopped paying for the vehicle and put the vehicle into a repossession. I called the friend and picked up the vehicle from him and returned it to XXXX XXXX XXXX XXXX , located at XXXX XXXX XXXX in XXXX XXXX XXXX . I then asked for a receipt that the vehicle was returned and to ensure the vehicle would stop reporting as ” 120 days past due ” on my credit reports. The woman named XXXX at the main branch said she would email me the details and my credit would be updated to reflect the turnover of the vehicle. This email was never received I later found a ” Repo Expense ” w as charged to the account while I received no payment for retuning the vehicle to them. In Spring of XX/XX/XXXX , I applied for a car loan and was denied due to an ” open auto ” appearing on my credit report. I then send a certified letter on XX/XX/XXXX to bo th XXXX XXXX XXXX XXXX and XXXX XXXX at Sprunger Law Office requesting adequate documentation in accordance with FDCPA and FCRA and also that the debt had been disputed. Note : This letter was signed for on XX/XX/XXXX by XXXX XXXX an d XX/XX/XXXX by Sprunger Law Office . I received a return letter on XX/XX/XXXX f rom XXXX XXXX at XXXX XXXX that listed an itinerary of the debt and requested return contact within 10 days of receipt. I responded to the retuned letter on XX/XX/XXXX , where it was signed for on XX/XX/XXXX , notifying XXXX that he had failed to provide proof of the debt bearing my signature and that per FTC opinion letter from Attorney XXXX XXXX XXXX , he should be aware that a printout of a bill or itemized document does not constitute verification, and yet again requested supporting documentation. On XX/XX/XXXX XXXX sent a letter with documentation he deemed fit as support, but not all requested documents were attached within the send letter. I then waited over 31 days from the initial sent letter and pulled my credit report to see that XXXX XXXX XXXX XXXX had not remarked a dispute in accordance with the Fair Credit Reporting Act, Section 623 ( a ) ( 3 ) and/or the Fair Debt Collection Practices Act Section 807 ( 8 ) by not placing the disclosure within the required 30-day per iod. I reminded him that XXXX XXXX XXXX XXXX may be liable for their willful non-compliance, as per FC RA 623 ( a ) ( 3 ) – Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ]. As they have violated federal law, by not properly providing the credit bureaus with proper notice within the required timeframe, and I have evidence of such, via certified mail receipts, they must now remove the item. Any other action ( or inaction ) on their behalf may result in a small claims action against their company. Note : Sprunger Law Office failed to reply to my request via certified letter within 30 days of receipt. The final letters were signed for on XX/XX/XXXX by XXXX XXXX , and on XX/XX/XXXX by Sprunger Law Office.

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Company: Sprunger Law Office, LLC

State/Zip: IN 468XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2545415

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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