ERC – CFPB Complaint ID 2491789

Date Received: 2017-05-23T00:00:00

Product: Other debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: After disputing this account with ( ERC ) Enha nced Recovery Corporation, ERC sent me a letter dated XXXX XXXX 2017, sta ting they have ” requested for the XXXX XXXX account to be deleted from any consumer reporting agency files to which they may have submitted information to ”. I have attached the letter in this complaint. I sent this letter to XXXX and they refused to delete this collection tradeline from my report. XXXX stated that ERC does not want and have not requested for this account to be deleted as ERC promised to do in the letter that was sent to me. XXXX stated that they can not honor my request even with the letter since ERC did not submit a deletion of request to them. They are going back on their word even after notifying me that they have requested for this deletion.

Company: ERC

State/Zip: NJ 073XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491789

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