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Diversified Consultants, Inc. – CFPB Complaint

By on August 27, 2017

Date Received: 2017-05-31T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Diversified Consultants Inc, ac ting as a debt collector representing XXXX XXXX XXXX has been contacting me from about early XXXX claiming that I have not returned XXXX XXXX XXXX XXXX equipment to their client XXXX XXXX XXXX when my services were cancelled on or about XX/XX/XXXX . By the way, prior t o Diversified Consultants Inc. sta rting to contact me, XXXX XXXX XXXX had also been contacting me saying that I had not returned their equipment. I provided XXXX XXXX XXXX and subsequent ly Diversified Consultants Inc. a s well with proof of my having returned the equipment. I provided Diversified Consultants Inc. proof of my having returned the equipment with pictures of the equipment that I had taken inside the boxes before being packed up by their designated XXXX store as well as the work order receipt with the tracking # for the shipping provided to me from the XXXX store. This information was provided to XXXX XXXX XXXX of Diversified Consultants Inc. vi a email sent to her o n XX/XX/XXXX . I have the email and all attachments sent to XXXX XXXX . The calls and letters stopped as of that date leading me to believe I have finally resolved this issue. The collection letters and phone calls resumed all of sudden in XX/XX/XXXX !!! I know see that as of this month, they have reported this debt I do n’t even have with th e collection bureaus. The amount is for {$760.00}. I feel this is fraudulent, wrongful and irresponsible debt collection being perpetrated against me by both XXXX XXXX XXXX and Diversified Collection , Inc after repeatedly being provided with proof of my not owing this debt!!! I am so frustrated at how it has now gone on my credit report that I have worked so hard on building. I need this to be investigated and to have it removed from my credit report and any other XXXX XXXX XXXX or any collection agency working on their behalf ‘s account! Please help.

READ  Debt Recovery Solutions, LLC - CFPB Complaint

Company: Diversified Consultants, Inc.

State/Zip: CA 926XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2498521

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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