CFPB Complaint

Southwest Credit Systems, L.P. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-30T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Southwest Credit System c alled around XXXX 2017 , stating that I had an outstanding balance from XXXX . Around this same time I received documentation from XXXX stating that equipment has not been returned and that the large bala nce ( {$700.00} plus dollars ) can be due to the result of equipment not being returned. XXXX was contacted shortly thereafter and informed that the equipment was sent back and should be in their possession. XXXX , later states that the balance is due to nonpayment, not equipment.

On XXXX 2017, Southwest Credit System re ported me to the Credit Bureau for {$230.00} which was already paid in full. Also, at no time was I given a bill of {$230.00}.

On XXXX XXXX , 2017 Southwest Credit System was c ontacted and informed that the report of {$230.00} should never have been reported to the Credit Bureau. They were asked to remove/delete this negative reporting from my credit report, but refused. I am asking that this negative reporting be removed from my credit report.

Company: Southwest Credit Systems, L.P.

State/Zip: TX 775XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2497472

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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