Date Received: 2017-05-30
Product: Other debt
Issue: Took or threatened to take negative or legal action
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XXXX / XXXX / XXXX We purchased a product called XXXX off a direct marketing infomercial. On XXXX / XXXX / XXXX they claimed it was for XXXX with 100 % money back guaranty. So we ordered it it wa s a 4 week supply. We tried it for two weeks. It made my wife XXXX . We called the company they told us they was not going to honor the guaranty. So I called my credit card customer service. Advised me to dispute the charge. So they can correspond with the merchant foe me .so I did do so. The credit card company sent the merchant numerous requests to correct the issue they didnt respond to the credit card company request during the required time allowed. I received a response from the credit card company that they had made a ruling in this dispute case. And refunded my account from this merchant. They advised me that this issue was solved.
Now I have received letter from transworld system inc collections on XXXX / XXXX / XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Pa XXXX contact # XXXX . Requesting me to respond within 30 days. I tried to call the contact # and get a recording that this phone # is out of service Can pleas assist me in this matter XXXX and XXXX XXXX XXXX cell XXXX
Company: TRANSWORLD SYSTEMS INC
State/Zip: NJ 070XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2496494
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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