CFPB Complaint

BARCLAYS BANK DELAWARE – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-05T00:00:00

Product: Credit card debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received notice from XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( dated XXXX XXXX XXXX ), stating that Barclays Bank Delaware had referred my account to them for collection. The letter stated the amount owed and where payments could be made. I sent out a letter on XXXX XXXX XXXX ( Certified Return Receipt ) to the Law Firm stating that I was willing to make payments on this account. The letter was received at the P.O. Box address provided on XXXX XXXX XXXX at XXXX XXXX . No contact was ever made to me in reference to the letter that I sent, trying to resolve the debt. I also submitted a settlement offer on the firms website on XXXX XXXX XXXX and no response was ever provided.

On Saturday, XXXX XXXX XXXX I receive a notice in the mail from XXXX XXXX XXXX , XXXX stating that it had come to their attention that a civil suit has been filed against me in XXXX XXXX XXXX . I have not received notice in reference to any of the matters and I have certainly been trying to resolve the situation without having to have a judgment filed against me.

This law firm does not seem to want to assist those who are willing to take care of their debts, they are automatically trying to sue and garnish wages.

Company: BARCLAYS BANK DELAWARE

State/Zip: KY 427XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2501547

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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