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Diversified Consultants, Inc. – CFPB Complaint

By on August 29, 2017

Date Received: 2017-06-05T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I ran a credit report on X/XX/17 and saw I had a collection from Diversified Consultants for {$940.00}. I contacted that debt collector and was given information that there was an unpaid bill under my name for XXXX . I was given an address that the account was under ( XXXX , Illinois ) I informed the Diversified Consultants that I have never lived in Illinois and they informed me to contact XXXX . On the same day, I contacted XXXX and they were unable to verify how the account was opened. I spoke with a woman named XXXX , who informed me to fill out a fraud report on their website and that would begin the investigation. Furthermore, I sent a certified letter to Diversified Consultants, asking for any written evidence that this account was opened in my name. On XX/XX/XXXX I received a letter in the mail from Diversified Consultants stating that the name and address for the debt were verified and was sent a copy of an XXXX bill in the amount of {$1200.00}, addressed to my name, but an address in XXXX , IL. On XX/XX/XXXX , I filed a report with the FTC Identity Theft Center as well as an investigation to be completed through XXXX XXXX and XXXX to remove this fraudulent activity from my credit report. On X/X/17 , I will be filing a police report with my local police.

Company: Diversified Consultants, Inc.

State/Zip:

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2502737

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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