CFPB Complaint

RevSolve, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-03T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Upon recently checking my credit reports I noticed a medical collection by RevSolve for the amount of {$650.00}. I immediately contacted original creditor and was informed that the original debt in question was for treatment for my daughter however her insurance covered the debt. I then disputed with credit bureau to have Revsolve remove the debt, however, Revsolve allegedly ” verified ” the debt. I then called XXXX Hospital in regards to the collection activities and was notified that the debt has been paid and request has been submitted to Revsolve for removal of the account. I then filed a complaint with the Better Business Bureau as the company has not removed the collection. Revsolve rep responded with a request for an indefinite HIPAA disclosure ( Release of Information ) to be signed by me. I refused the request stating that I would not authorize the disclosure of information I never authorized them to possess in the first place. They did n’t request my authorization when they reported to the credit bureaus either. However, Revsolve has not responded and the account is still on my credit report as of today.

Company: RevSolve, Inc.

State/Zip: AZ 853XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2500798

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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