CFPB Complaint

Navient Solutions – CFPB Complaint ID 2562832

Consumer Complaint Submission

Date Received: 2017-06-30T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On Friday, XXXX XXXX , 2017 , at approximately XXXX , Navient extorted money from me in order to process a forbearance. XXXX XXXX XXXX , a supervisor with Navient ‘s collection department, stated that if the fee was not paid that the loan would default at close of buisness on XXXX XXXX , 2017 , and, if that happened the loan would be turned over to a law firm for collections. I explained that I could n’t afford the fee at this time and I was told my only option was to pay or default. I was forced to pay this fee by threat of future litigation and the embarrassment that comes with that ordeal.

Company: Navient Solutions, LLC.

State/Zip: MI 488XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2562832

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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