Navient Solutions – CFPB Complaint ID 2562832

Date Received: 2017-06-30T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On Friday, XXXX XXXX , 2017 , at approximately XXXX , Navient extorted money from me in order to process a forbearance. XXXX XXXX XXXX , a supervisor with Navient ‘s collection department, stated that if the fee was not paid that the loan would default at close of buisness on XXXX XXXX , 2017 , and, if that happened the loan would be turned over to a law firm for collections. I explained that I could n’t afford the fee at this time and I was told my only option was to pay or default. I was forced to pay this fee by threat of future litigation and the embarrassment that comes with that ordeal.

Company: Navient Solutions, LLC.

State/Zip: MI 488XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2562832

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