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Southwest Credit Systems, L.P. – CFPB Complaint 2017-07-01

Date Received: 2017-07-01

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I moved from my apartment on XX/XX/XXXX and stopped service with XXXX on XX/XX/XXXX . They told me I could take all my products from my apartment tinny house and it would be connected to the same account number. I tried to connect to cable when we moved to the house and nothing worked. They had to change out all the boxes. XXXX I received a different account number from them and called them multiple times to verify this. So what is on my credit report is a bill they never mailed me.

Company: Southwest Credit Systems, L.P.

State/Zip: NH 030XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2563878

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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