Date Received: 2017-07-01
Product: Other debt
Issue: Written notification about debt
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I moved from my apartment on XX/XX/XXXX and stopped service with XXXX on XX/XX/XXXX . They told me I could take all my products from my apartment tinny house and it would be connected to the same account number. I tried to connect to cable when we moved to the house and nothing worked. They had to change out all the boxes. XXXX I received a different account number from them and called them multiple times to verify this. So what is on my credit report is a bill they never mailed me.
Company: Southwest Credit Systems, L.P.
State/Zip: NH 030XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2563878
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.