CFPB Complaint

TRANSWORLD SYSTEMS INC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-06T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX XXXX , I received a letter from TransWorld Systems on behalf of XXXX XXXX in XXXX XXXX , Arizona seeking payment of {$7400.00}. Given I knew I owed XXXX XXXX l {$74.00}, this was surprising.


I called XXXX XXXX and they confirmed my balance was only {$74.00}. I paid that {$74.00} owed to XXXX XXXX and they confirmed the extremely excessive amount TransWorld Systems was an error. At that time, XXXX XXXX said the account was n’t in collection, but they only contracted TransWorld Systems to conduct a, ” letter notice. ” They explained that TransWorld Systems would only be sending reminder letters to me about the debt. There would be no phone calls. There would be no report to Credit Bureaus. I was also told by XXXX XXXX that they would notify TransWorld Systems that my balance was XXXX .


On XX/XX/XXXX at XXXX XXXX ., MDT, I received a call from TransWorld Systems which was identified as, ” an attempt to collect a debt. ” The debt in question was the aforementioned {$74.00}. I told the caller I had paid XXXX XXXX and to not call me again.


On XX/XX/XXXX , at XXXX XXXX ., MDT, I received a second call from TransWorld Systems which was identified as, ” an attempt to collect a debt. ” The debt in question was the aforementioned {$74.00}. I told the caller I had paid XXXX XXXX and to not call me again. I pointed out that repeated calls about this, especially twice in a day, and especially twice in a little over an hour was harassment. I also told the caller than any further communications regarding this matter must be only in writing. My response to the harassment by TransWorld Systems and XXXX XXXX was to file this complaint for : Attempts to collect a debt which was already paid, Repeated phone calls about the debt which was already paid, The refusal or failure of XXXX XXXX to notify TransWorld Systems that the debt was paid, and, The misrepresentation by XXXX XXXX that the involvement of TransWorld Systems was, ” only a letter account, ” when clearly it was not.

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Attached please find the record of this payment provided by XXXX XXXX . It is reported to be directly from XXXX XXXX XXXX ledger regarding my balance.

Company: TRANSWORLD SYSTEMS INC

State/Zip:

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2503300

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