CFPB Complaint

Aspen National Financial, Inc. – CFPB Complaint ID 2503322

Consumer Complaint Submission

Date Received: 2017-06-06T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Aspen Collection is tr ying to collect maintenance fees in the amount of {$290.00} from o ur ( m y husband and I ) rescinded timeshare contract from XXXX XXXX XXXX XXXX . Aspen sent us a notice of collection in XXXX of 2016 . At that time, our timeshare contract was still in the process of still being cancelled. We disputed the debt with a response letter on XXXX XXXX 2016 . Aspen responded to our letter on XXXX XXXX 2016 with a copy of our contract. The issue is Aspen has not sent anything else in writing since XXXX . It took my husband and a little over a year for the cancelled timeshare contract to be processed. From what we know as of XXXX 2016 , our timeshare contract has been rescinded. We have not received any contact or documentation from the resort since XXXX XXXX 2016 . It has caused us much financial distress and something we never wanted to purchase in the first place. We were pressured into buying it through fraudulent practices and false promises by the XXXX XXXX . My credit took a hit due to the collection of the maintenance fees being sent to the XXXX credit bureau. Howeve r, Aspen has been calling our house at least once a week over the last month still trying to collect a debt. They have not sent us any documentation since XXXX XXXX . It is our impressio n that Aspen is u naware our timeshare contract has been rescinded and is trying to collect on something that no longer exists.

Company: Aspen National Financial, Inc.

State/Zip: PA 166XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2503322

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