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Phoenix Financial Services LLC – CFPB Complaint

By on September 1, 2017

Date Received: 2017-05-26T00:00:00

Product: Medical debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On Thursday, XXXX XXXX 2017 I received three consecutive phone calls at XXXX XXXX , XXXX XXXX , and XXXX XXXX from ( XXXX ) XXXX . The first two phone calls each rang once and then ended. I picked up the third call at the first ring, as I was able to recognize the number from the two previous calls. When I answered, the phone call immediately ended. I called the number back at XXXX XXXX . After it rang once, an automated message said, ” All of our representatives are busy. Please hold. ” Almost immediately, a woman came on the line. I told her that I had three missed calls from this number and would like to know who was trying to reach me. She responded by asking me to verify my name ( first and last ). Being completely unaware of who was calling, I responded by asking, ” Who is calling? ” She again said my name and asked me to confirm that it was me calling. I refuse to give or verify my name to someone I do not know, so I asked her to tell me who was calling again. She put me on hold. After a short pause, a second, different woman came on the line telling me she was trying to reach [ my na me ]. I told her that I would not verify anything until I was told who was calling ME three times in one night. This went back and forth a few times until she raised her voice. In an extremely abusive and disrespectful manner, she informed me that I ” MUST STOP YELLING AT HER! ” I was in no way yelling, but simply asking her to tell me who was calling my personal cell number. I again told her I would like to know who is calling. With her voice still aggressive and loud, she yelled, ” THIS IS PHOENIX FINANCIAL! ” a nd hung up the phone. I called the number back at XXXX XXXX and spoke with a third woman, named XXXX XXXX . I asked to speak to a supervisor and she put me on hold. She returned to the line and informed me that everyone had left the building and she was the only person left since they close at XXXX . I told her that I had just spoke to two people just before and would like to know who I could talk to now. XXXX told me that I had previously spoken to a supervisor named, XXXX . I informed XXXX of my frustrations and she said I would have to call back tomorrow in order to reach a supervisor. XXXX also informed me that their calls are recorded. I hope you can listen to that recording to see just how rude XXXX was. Their approach is very secretive and suspicious as they call you multiple times, demand that you verify your identity, all while refusing to tell you the name of the company calling or any other telling information.

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Company: Phoenix Financial Services LLC

State/Zip: NJ 074XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2494122

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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