Date Received: 2017-06-06T00:00:00
Product: Credit card debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I was contacted by XXXX XXXX ( XXXX ) XXXX XXXX XXXX , NV a XXXX XXXX XXXX for XXXX XXXX and XXXX XXXX Fl. I had called the office and spoke with XXXX and was set to call her back Tomorrow. XXXX XXXX from XXXX XXXX proceeded to call my elderly XXXX year old mother in law and was verbally abusive and threatening. When I called XXXX XXXX and XXXX with this information they told me he went ” off script ” and was not reading the script provided to him. XXXX XXXX threatened to be on MY door step here in Massachusetts on XXXX XXXX . What his intentions are I do not know. I am on social security XXXX and do not make enough to cover what they want. I do not own property. This is a very old debt. When I called XXXX XXXX back to tell him not to contact my mother in law again the phone went right into a message that ” This phone is not set up to take calls at this time. ” These kind of threats are very frightening to all involved. Last year Continental Finance Company had so meone call and personally threaten me. They were reported to the XXXX Police Department and were called while I was present in the room. This is not the first time.
Company: Continental Finance Company, LLC
Do You Have a Question You'd Like Steve to Answer? Click Here.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2540713
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.