Date Received: 2017-06-08T00:00:00
Product: Auto debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: In XXXX I purchased a XXXX XXXX XXXX from BMW of XXXX ( IL ). I owned the vehicle for three ( 4 ) months. During the months of ownership the vehicle was returned to the dealership for repairs on four separate occasions for mechanical issues.
As a result of the consistent mechanical issues with the vehicle, I returned the vehicle as a ” voluntary repossession ”.
I have requested, through BMW of North America and BMW Financial Services that the outstanding balance owed be forgiven since the vehicle had significant mechanical issues, and is a vehicle under factory recall for some of the issues I experienced with it.
Each entity has ” passed me off ” to the other, indicating that the other entity is responsible.
I am only requesting that the claimed balance be removed from my credit repair. BMW of XXXX acknowledged possession of the vehicle. The debt has been ” Charged off ”. However, it remains on my credit report as owed.
I disagree that I owe this balance, and have been mistreated each time I make contact with BMW of North America and BMW Financial Services.
Company: BMW Financial Services NA, LLC
State/Zip: IL 606XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2543467
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