CFPB Complaint

BMW Financial Services NA, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-08T00:00:00

Product: Auto debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX I purchased a XXXX XXXX XXXX from BMW of XXXX ( IL ). I owned the vehicle for three ( 4 ) months. During the months of ownership the vehicle was returned to the dealership for repairs on four separate occasions for mechanical issues.


As a result of the consistent mechanical issues with the vehicle, I returned the vehicle as a ” voluntary repossession ”.


I have requested, through BMW of North America and BMW Financial Services that the outstanding balance owed be forgiven since the vehicle had significant mechanical issues, and is a vehicle under factory recall for some of the issues I experienced with it.


Each entity has ” passed me off ” to the other, indicating that the other entity is responsible.


I am only requesting that the claimed balance be removed from my credit repair. BMW of XXXX acknowledged possession of the vehicle. The debt has been ” Charged off ”. However, it remains on my credit report as owed.


I disagree that I owe this balance, and have been mistreated each time I make contact with BMW of North America and BMW Financial Services.

Company: BMW Financial Services NA, LLC

State/Zip: IL 606XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2543467

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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