CFPB Complaint

JPMORGAN CHASE & CO. – CFPB Complaint ID 2549207

Consumer Complaint Submission

Date Received: 2017-06-13T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Chase called me at XXXX about a payment that was made. The payment was {$150.00}, but {$150.00} was due. They called me regarding {$3.00}, but the due date on the payment was the XXXX , but it is the XXXX . Both of my accounts are in good standing, but yet there was a need to call me at XXXX . They took an auto pay for the {$3.00}, and marked our account to not call before XXXX ( XXXX California time ). They claimed they have no information for making the call.


State/Zip: CA 928XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2549207

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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