Navient Solutions – CFPB Complaint ID 2568841

Date Received: 2017-07-08T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am not the student, but rather the parent who signed for the loan for my daughter. My daughter started college in the XX/XX/XXXX . At the time, we were told that loans would be paid off in 10 years, since each semester the monthly payment would increase in conjunction with the next semester ‘s tuition addition. My daughter graduated in XX/XX/XXXX . That means that her l oans should have been paid off in XX/XX/XXXX . However, I am still making monthly payments and have been told that the loan was extended to 20 years. I have no paperwork to this effect, no can Navient provide me with a document in which I agreed to, or acknowledged, this change in loan terms. I am currently XXXX years old and retired. Continuing to repay this loan is hurting my financially since I am on a fixed income. I do not believe this conditions of the loan were properly presented prior to my agreement to take it out.

Company: Navient Solutions, LLC.

State/Zip: WI 549XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2568841

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