NELNET, INC. – CFPB Complaint ID 2568866

Date Received: 2017-07-08T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I requested an Income Base d Repayment Plan to begin paying back this loan. I submitted the Income Based Repayment Plan application back to Nelnet along with my 2016 Tax return to confirm my annual salary which is only about {$ XXXX } a year. Nelnet keeps sending me Emails demanding that I pay them {$1900.00} a month that I ca n’t afford.

Company: NELNET, INC.

State/Zip: NY 112XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2568866

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