CFPB Complaint

Keystone Credit Services LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-05T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The original debt took place on XX/XX/XXXX ( that was the date of the last invoice that I never did receive ) The last amount owed on XX/XX/XXXX was {$880.00} From XX/XX/XXXX to XX/XX/XXXX , I received no communication with original debtor on amount owed. After almost six years I had the {$880.00} amount show up on my credit tracker as a debt in collections, by a second party, original creditor sent to collections to Keystone Collection Agency. I tried disputing the charge on XXXX but with no luck. Now one year after it being on my credit I received a letter stating that ” for complete credit removal ” pay the amount above. The amount disclosed in the letter I received today XX/XX/XXXX is for {$1700.00}. In my original agreement with the first creditor does state that ” Accounts over 60 days past due will be charged finance fees of 18 % per year ”. Well since he took over five years to even send a bill, the first 18 % interest charge would be due now. However, {$880.00} x 18 % = {$150.00}. I am very confused to where the difference of {$700.00} comes in. That is a very large amount of money to try and get payment for with no source of to why it is owed. I am attaching my original debtors invoice, along with the letter I received today.

Company: Keystone Credit Services LLC

State/Zip: PA 170XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2637505

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  CITIBANK, N.A. - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top
%d bloggers like this: