CFPB Complaint

KelKris Associates Inc – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-13T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX XXXX my son was transferred by ambulance from one XXXX XXXX to another. XXXX XXXX XXXX was the carrier who submitted a bill to XXXX for services. Services were paid by XXXX , however the check was never cashed and I was placed in collections. Several calls to XXXX , XXXX and the collection agency and this has still not been resolved. XXXX at XXXX XXXX has NEVER returned any calls from myself or XXXX , she refused to take payment. XXXX XXXX XXXX has failed to provide proof that coverage was denied or any other documentation surrounding the bill. I have asked for this to be removed from my credit and they refuse.

Company: KelKris Associates Inc

State/Zip: CA 945XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2550374

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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