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ENCORE CAPITAL GROUP INC. – CFPB Complaint

By on September 9, 2017

Date Received: 2017-06-15T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The original creditor was XXXX XXXX and my limit on the card was {$300.00}. I charged {$300.00} on the card in XXXX XXXX and missed my 1st payment and was charged a {$25.00} late fee. They closed my card in XXXX XXXX without giving me the chance to pay it. Then I received a bill for {$640.00} from Midland Funding.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: TX 782XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2532663

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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