CFPB Complaint

Harvard Collections, LLC – CFPB Complaint ID 2510187

Consumer Complaint Submission

Date Received: 2017-06-15T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was on payment plan with XXXX for overpayment of benefits that i was paying $ XXXX month for $ 700+ overpayment. I received a credit alert th at Harvard Collection ag ency was reporting this debt as collection item in XXXX . XXXX has con tinue to accept payments under the agreement we had. I do n’t have a debt with Harvard Collection and they have caused my credit to suffer significantly by reporting this derogatory account.

Company: Harvard Collections, LLC

State/Zip: IL 600XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2510187

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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