CFPB Complaint

Hampton & Hampton Collections LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-15T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My Homeowner Association for a rental property in XXXX XXXX changed XXXX XXXX . I had automatic payment for the HOA f ee, but the automatic payment did not get set up with the new association resulting missed payment from XXXX XXXX forward to present. The association contacted a collections agency to collect the debt from me and sent a letter to me on XXXX XXXX , XXXX . I was not aware of this incident until this collection letter. The amount owed is {$400.00} and {$50.00} in late fees from the association for a total of {$450.00}. The collections company is asking for {$910.00}, when the amount I owe is {$450.00}. This amount is grossly marked up. This is more than double than the original amount owed and is unfair and unreasonable. From what I understand from t he Fair Debt Collections Practice states they can not collect more than the amount owed.
Please help.

Company: Hampton & Hampton Collections LLC

State/Zip: MA 021XX

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2551013

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Direct Recovery Services, LLC - CFPB Complaint ID 2829352

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