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A.R.M. Solutions, Inc. – CFPB Complaint

By on September 10, 2017

Date Received: 2017-06-19T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In short a company ca lled ARM Solutions is trying to collect a {$65.00} debt that they claim is owed to XXXX XXXX XXXX XXXX XXXX XXXX . The {$65.00} was paid months ago, but ARM Solutions keeps sending me notices.

Timeline XXXX – XXXX -2017 – I fil led for XXXX different service requests using my home warranty, XXXX XXXX , XXXX for dishwasher and the other XXXX for the fireplace.

Within the next week – The dishwasher repairman arrived and fixed the dishwasher. I did n’t pay him the {$65.00} deductible because I did n’t have any checks or cash and he said I could pay the home warranty company on their website.

Within the next week – The plumber arrived but said that fireplaces were n’t covered by my warranty. My spouse paid him {$65.00} in cash for the deductible.

Within the Next week – I complained to XXXX XXXX for sending a technician and charging me for a service that they did n’t cover. They agreed to refund the {$65.00}.

XXXX – XXXX – 2017 – I receiv ed a notice from ARM solutions that {$65.00} was past due.

I called first american, they said they had n’t issued me the refund yet because they were waiting on an invoice from the plumber for financial backup. I asked them to apply the refunded {$65.00} from the fireplace to the dishwasher deductible, they agreed and we settled the matter.

XXXX – XXXX – 2017 – I received a second notice from ARM solutions that {$65.00} was past due. I contacted them and left a voicemail explaining the situation and offered to provide them written proof from XXXX XXXX . No one ever called me back.

XXXX – XXXX – 2017 – I re ceived a third notice from ARM solutions that {$65.00} was past due.

READ  JPMORGAN CHASE & CO. - CFPB Complaint

XXXX XXXX -2017 – I re ceived a fourth notice from ARM solutions that {$65.00} was past due.

I ‘m now informing the CFPB so that I might receive help in getting ARM to stop sending me these notices. Not only are they a nuisance, but I am concerned they will notify a credit agency and it will affect my credit score err oneously.

Company: A.R.M. Solutions, Inc.

State/Zip: CA 935XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2552779

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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