CFPB Complaint

A.R.M. Solutions, Inc. – CFPB Complaint ID 2552779

Consumer Complaint Submission

Date Received: 2017-06-19T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In short a company ca lled ARM Solutions is trying to collect a {$65.00} debt that they claim is owed to XXXX XXXX XXXX XXXX XXXX XXXX . The {$65.00} was paid months ago, but ARM Solutions keeps sending me notices.

Timeline XXXX – XXXX -2017 – I fil led for XXXX different service requests using my home warranty, XXXX XXXX , XXXX for dishwasher and the other XXXX for the fireplace.

Within the next week – The dishwasher repairman arrived and fixed the dishwasher. I did n’t pay him the {$65.00} deductible because I did n’t have any checks or cash and he said I could pay the home warranty company on their website.

Within the next week – The plumber arrived but said that fireplaces were n’t covered by my warranty. My spouse paid him {$65.00} in cash for the deductible.

Within the Next week – I complained to XXXX XXXX for sending a technician and charging me for a service that they did n’t cover. They agreed to refund the {$65.00}.

XXXX – XXXX – 2017 – I receiv ed a notice from ARM solutions that {$65.00} was past due.

I called first american, they said they had n’t issued me the refund yet because they were waiting on an invoice from the plumber for financial backup. I asked them to apply the refunded {$65.00} from the fireplace to the dishwasher deductible, they agreed and we settled the matter.

XXXX – XXXX – 2017 – I received a second notice from ARM solutions that {$65.00} was past due. I contacted them and left a voicemail explaining the situation and offered to provide them written proof from XXXX XXXX . No one ever called me back.

XXXX – XXXX – 2017 – I re ceived a third notice from ARM solutions that {$65.00} was past due.

See also  COAST PROFESSIONAL INC - CFPB Complaint 2018-09-05

XXXX XXXX -2017 – I re ceived a fourth notice from ARM solutions that {$65.00} was past due.

I ‘m now informing the CFPB so that I might receive help in getting ARM to stop sending me these notices. Not only are they a nuisance, but I am concerned they will notify a credit agency and it will affect my credit score err oneously.

Company: A.R.M. Solutions, Inc.

State/Zip: CA 935XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2552779

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