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FIRST CITIZENS BANCSHARES, INC. – CFPB Complaint

By on September 11, 2017

Date Received: 2017-06-09T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The company, XXXX XXXX XXXX XXXX XXXX , claimed that I originally owed approximately {$200.00} for an overdrawn bank account balance at XXXX XXXX in Colorado, but he ‘s asking for {$810.00}. I had never done business with this bank and told them so. They were very aggressive and have called several times this week threatening to sue me if I do n’t pay by the end of the week. They said they talked to me in 2014 about the debt, which I do not believe happened. He called me a liar, threatened to sue me via another company in Colorado. I called the bank and they had no records of what he was talking about.
When I told him the bank said I never had an account and that I intended to call a government agency he got angry. Then he said I owed the money to a bank in Wisconsin. He said it was the same bank, but I called that bank too and it is now not even called XXXX XXXX . I checked my credit reports and the debt is not listed anywhere. They were incredibly aggressive and insulting. He re-read me ” notes ” of previous conversations which were inaccurate. When I said I wanted proof they emailed me an editable word document on which my name is n’t even spelled correctly. I strongly believe this is a scam.

Company: FIRST CITIZENS BANCSHARES, INC.

State/Zip: CO 804XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2536013

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Credit Protection Association, L.P. - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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