FIRST CITIZENS BANCSHARES, INC. – CFPB Complaint

Date Received: 2017-06-09T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The company, XXXX XXXX XXXX XXXX XXXX , claimed that I originally owed approximately {$200.00} for an overdrawn bank account balance at XXXX XXXX in Colorado, but he ‘s asking for {$810.00}. I had never done business with this bank and told them so. They were very aggressive and have called several times this week threatening to sue me if I do n’t pay by the end of the week. They said they talked to me in 2014 about the debt, which I do not believe happened. He called me a liar, threatened to sue me via another company in Colorado. I called the bank and they had no records of what he was talking about.
When I told him the bank said I never had an account and that I intended to call a government agency he got angry. Then he said I owed the money to a bank in Wisconsin. He said it was the same bank, but I called that bank too and it is now not even called XXXX XXXX . I checked my credit reports and the debt is not listed anywhere. They were incredibly aggressive and insulting. He re-read me ” notes ” of previous conversations which were inaccurate. When I said I wanted proof they emailed me an editable word document on which my name is n’t even spelled correctly. I strongly believe this is a scam.

Company: FIRST CITIZENS BANCSHARES, INC.

State/Zip: CO 804XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2536013

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