CFPB Complaint

Franklin Collection Service, Inc. – CFPB Complaint 2017-06-1

Consumer Complaint Submission

Date Received: 2017-06-14

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The debt reported by the collection agency was removed by XXXX from a previous dispute. this company has also reported the same item on my credit report repeatedly on. XXXX /2017, XXXX 2017, XXXX /2017, XXXX /2017, XXXX 2017 and XXXX /2017. I want these items and collecti on removed from my credit report

Company: Franklin Collection Service, Inc.

State/Zip: TX 770XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2509746

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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