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I.C. System, Inc. – CFPB Complaint

By on September 12, 2017
Consumer Complaint Submission

Date Received: 2017-06-19T00:00:00

Product: I do not know

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: A company called IC System has just reported that I owe them {$980.00} on my credit with account number ” XXXX ”. I responded to a notice I received from them on XXXX XXXX asking for an explanation for what this money was for but I have not received a response. I am attaching a copy of the letter I mailed to IC System. I requested more information on XXXX/XXXX/2017 and instead of responding, they chose to report this debt on my credit! This company has not provided me an explanation as to why they are charging me this money. This is not the only problem. Another company called ” XXXX XXXX ” is also reporting this same account on my credit report! They have a different account number of ” XXXX ” but the money they are asking for is {$980.00}. Is n’t it illegal for two collection companies to try and collect on the same debt at the same time? I do n’t know what this debt is for!

Company: I.C. System, Inc.

State/Zip: FL 330XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2552879

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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