fbpx

Express Recovery Services, Inc. – CFPB Complaint ID 2574752

Date Received: 2017-07-14T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Express Recovery Services is attempting to collect account that I had record had already been paid. Also, a request for validation of this account was sent on XX/XX/XXXX , after talking to the original creditor, and Express Recovery Services has failed to respond. They are reporting an amount owed of {$100.00}, which I do n’t believe I actually still owed as this was paid to XXXX XXXX . Since they do n’t respond to validation requests, I have been unable to verify this account or amount owed.

Company: Express Recovery Services, Inc.

State/Zip:

Do You Have a Question You'd Like Help With? Contact Debt Coach Damon Day. Click here to reach Damon.

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2574752

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

Here is where you will find important stories located from around the web which can impact you and your financial life.
Latest posts by Research Department (see all)
See also  PNC Bank N.A. - CFPB Complaint ID 3068029