CFPB Complaint

Commonwealth Financial Systems, Inc. – CFPB Complaint ID 2575804

Consumer Complaint Submission

Date Received: 2017-07-15T00:00:00

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX an account was reported as being opened by commonwealth financial with an amount being owed of {$920.00} I then sent a validation of debt letter via certified mail on XX/XX/XXXX which in return I received a letter back from them dated XX/XX/XXXX stating that commonwealth financial systems, inc. Has closed and returned the above referenced account to our client, XXXX XXXX XXXX . They also stated CFS will send a deletion update to the XXXX major credit reporting agencies in which they have not.

Company: Commonwealth Financial Systems, Inc.

State/Zip: FL 337XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2575804

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.


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