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TRANSWORLD SYSTEMS INC – CFPB Complaint

By on September 14, 2017

Date Received: 2017-07-15T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX XXXX 2016, I was called by Transworld Systems to set up a payment plan to pay off the remaining balance of having my XXXX XXXX XXXX . I set up a payment plan for six months, of {$230.00} and change. I then paid six out of six payments in full and on time. Thinking I had completed paying off that debt, I forgot about it, and thus did not anticipate a letter of closure on the account.
XXXX
Months later, I receive a phone call from Transworld Systems stipulating that I owe an amount of {$31.00} and change. I asked where the money had come from, as I had paid six out of six payments in full and on time. I was informed that the amount was previously uncalculated interest on the debt.
XXXX
I then asked why I was n’t informed there would be a seventh payment of just accrued interest, they did n’t know. I asked why they had n’t incorporated the interest into the monthly payment like every other loan I know, and they said they did n’t know the interest rate, that it was calculated by the system the company had acquired.
XXXX
I asked what system that was, they could n’t or would n’t disclose that information.
XXXX
The manager assured me that since I had made six out of six on time payments and in full, he would have a letter of closure sent to me, and that I need not pay the remaining interest, interest that I had not been informed of at the beginning on the process.
XXXX
Within the week, I was called again. I called back during my lunch break, at this point livid and irate. They said they could not close my account until I had paid the interest.
XXXX
I informed them I was on lunch and would call them back when I had more opportunity to discuss the matter. I asked their business hours for Saturday, and in error I was told they were XXXX to XXXX Eastern ; they are actually XXXX to XXXX Eastern.
XXXX
All calls were recorded for quality assurance purposes. They properly announced themselves and that that their intention was to collect a debt.

READ  Navient Solutions - CFPB Complaint

Company: TRANSWORLD SYSTEMS INC

State/Zip: ID 834XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2575646

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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