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ENCORE CAPITAL GROUP INC. – CFPB Complaint

By on September 15, 2017
Consumer Complaint Submission

Date Received: 2017-07-16T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Over several months, I have been getting phone calls asking to speak with ” XXXX XXXX ” about credit management. That ‘s not me, and I ‘ve never met a XXXX . Every time I get a call about her I say, ” I do not know a XXXX XXXX . You have the wrong person. Please do not call this number again. ” However I still get harassed about this strangers ‘ credit card debt. The most recent call came from Midland Credit Management. The phone number that called me was ( XXXX ) XXXX I am not certain whether it has been the same company calling me in the past, or another debt collector, but they always ask for ” XXXX XXXX ” ( again, no affiliation to me ). I do not know how my phone number became associated with this account, but please help me disassociate myself.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: CA 950XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2576079

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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