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ENCORE CAPITAL GROUP INC. – CFPB Complaint

By on September 15, 2017

Date Received: 2017-07-16T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Over several months, I have been getting phone calls asking to speak with ” XXXX XXXX ” about credit management. That ‘s not me, and I ‘ve never met a XXXX . Every time I get a call about her I say, ” I do not know a XXXX XXXX . You have the wrong person. Please do not call this number again. ” However I still get harassed about this strangers ‘ credit card debt. The most recent call came from Midland Credit Management. The phone number that called me was ( XXXX ) XXXX I am not certain whether it has been the same company calling me in the past, or another debt collector, but they always ask for ” XXXX XXXX ” ( again, no affiliation to me ). I do not know how my phone number became associated with this account, but please help me disassociate myself.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: CA 950XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2576079

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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