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Northwood Asset Management Group – CFPB Complaint

By on September 18, 2017

Date Received: 2017-06-13T00:00:00

Product: Payday loan debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX/XXXX/17 I got a call from XXXX and XXXX left a voicemail stating to call Asset about a debt owe. I was asked to call XXXX ext XXXX. After advising XXXX I currently have no money to give but do feel I owe the debt, not sure of the amount XXXX proceed to say ” I have people who or on fixed incomes making payments, its either you pay it or you do n’t and those that do n’t its an excuse, so I ‘ll mark your reply as an excuse ”. I advised XXXX if I do n’t have it would does he want me to do. He began to over talk me and ended the call by saying ” you know what you need to do, you need to man up, that ‘s right man up ”. After doing more research on the phone numbers and the company I ca n’t seem to find any valid information, so before I try to pay anything I need valid proof, which I asked for several months ago when I advised them I was unemployed, but they continue to have an excuse as to why they ca n’t send me anything in writing.

Company: Northwood Asset Management Group

State/Zip: LA 707XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2507951

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  All State Credit Bureau, Inc. - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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