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TENET HEALTHCARE CORPORATION – CFPB Complaint

By on September 18, 2017

Date Received: 2017-06-20T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Central Financial Control XXXX Syndicated Office Systems is reporting a debt to XXXX XXXX XXXX XXXX.It shows on my reports as account number XXXX. The collector is collecting for XXXX XXXX XXXX where I had XXXX XXXX some time ago.I am a XXXX XXXX XXXX VETERAN with full medical benefits.While we are supposed to go to a VA facility for healthcare normally, if we have an XXXX we can go anywhere.I thought I was having a XXXX XXXX with all of the symptoms of one. I was on the phone to VA staff explaining my situation, they told me to call XXXX.An ambulance was called and transported me to XXXX.When treated I provided information that I had full VA medical benefits.This erroneous bill and debt should not exist.You must delete this account according to law as the responsibility for payment was the federal government.

Company: TENET HEALTHCARE CORPORATION

State/Zip: CA 922XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2554323

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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