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Hunter Warfield, Inc. – CFPB Complaint

By on September 19, 2017
Consumer Complaint Submission

Date Received: 2017-06-21T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I moved out of XXXX XXXX at XXXX XXXX, in XXXX Texas, on XXXX XXXX, 2017 having provided proper notice, etc. The final bill arrived on XXXX17, about the same time a letter from a collection agency arrived ( collection agency was the following Tuesday ). The final bill was for my final utilities and such. The problem started, as mentioned, when a letter from a collection company, came just days later. The apartment complex states that if the final bill is not paid within 30 days, it ‘s automatically sent to collections. The final bill shows that it was n’t prepared until XXXX XXXX, 2017. Then, apparently they did n’t mail the letter for a week or longer so by the time it reached me, my ‘grace period ‘ had already lapsed and it is in collections. I contacted the former complex and worked out a couple of charges I did n’t believe were fair, over the course of a week. Meanwhile, I contacted the collection agency and disputed the amount and told them that I had just received the bill and was going to pay it, but to the apartments. XXXX XXXX at XXXX XXXX, told me today, that since it ‘s in collections, I must pay the collection agency. I do n’t want this on my credit and I have told both parties that I intend to pay but I did n’t have any time to pay it before it was sent to collections.

Company: Hunter Warfield, Inc.

State/Zip: TX 750XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2554692

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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