CrossCheck, Inc. – CFPB Complaint

Date Received: 2017-07-18T00:00:00

Product: Auto debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX of 2017 my son purchased a car from XXXX XXXX XXXX in XXXX . Before my son went to the dealership to purchase they sent him to XXXX XXXX in XXXX to take out a bank account that the down payments were to be sent to. At the time of purchase the salesman collected from my son a blank check for {$2000.00}. We asked what this was for and he said do n’t worry about it it is just a formality. The salesman said the down payments could be broken up in payments to XXXX XXXX to make things very easy. This sounded very good to us. All of the paperwork was signed and he left with the car. No word from anybody until a collection company started calling both my son and me to get the {$2000.00} for a company called cross check. he did not know what to do but gave them a debit card to get {$500.00}. I intervened when they wanted to get another {$750.00} a week later and they started calling me repeatedly. I told them that there was no problem in paying the remaining {$1500.00} but we did not even know who we were sending it to. I told them we were more than happy to make payment arrangements but instead XXXX the vice-president kept calling me a liar and yelling and demanded the full amount that day. The most disrespectful person I have ever talked to in my XXXX years.

Company: CrossCheck, Inc.

State/Zip: WA 984XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2579710

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