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Navient Solutions – CFPB Complaint

By on September 20, 2017

Date Received: 2017-07-18T00:00:00

Product: Private student loan

Issue: Getting a loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was going to attend XXXX XXXX College in XXXX XXXX Sc that was between XXXX and XXXX not exactly sure. The advisor i had was XXXX ca n’t remember last name. But after finding out the school was n’t accredited I decided not to attend. Yet I ‘m assuming XXXX XXXX was still billed. I never attended classes but yet I was sent a bill to pay XXXX XXXX . I contacted XXXX XXXX to make them aware of this. At which time I was told it was showing I attended the school for months and that I should pay and if it found that I did n’t attend I would be refunded. ( I paid about {$300.00} towards the loan ) I again assured her this not to be true. I then went to the school and got a letter on the school letter head confirming I did n’t attend classes or got materials from the school. I was told it would be looked into and I would receive a follow up and if found I did n’t attend the school id receive a full refund. I never heard from them again. And only got a load of run around afterwards.

Company: Navient Solutions, LLC.

State/Zip: SC 290XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2578757

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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