Navient Solutions – CFPB Complaint ID 2491100

Date Received: 2017-05-22T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Since XXXX 2015 I have been trying to get my loan discharged from Navient. I am one of the XXXX students that qualify for a discharge. I have sent all the necessary paperwork to both the DOE and Navient and as of today, I have no answer from either of them. DOE tell me that it ‘s Navient ‘s problem and Navient tells me that I need to contact DOE. I understand that even if I get the discharge that I ‘m still responsible for the interest that accumulates but how much interest will I end up with if they do nothing but add interest to my loan that they are making no effort to discharge? I just want to get this settled, all my friends that attended XXXX have all had their loans discharged but me. I have this 53k+ loan it ‘s put a toll on my family and life, we are unable to move due to my credit. Can you please help me?

Company: Navient Solutions, LLC.

State/Zip: CA 944XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491100

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