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Navient Solutions – CFPB Complaint

By on September 23, 2017

Date Received: 2017-06-24T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XX/XX/XXXX, I called Navient after they constantly called my mom. I told them I was homeless at the time, and I could n’t afford to pay for anything. The guy was very pushy and insisted I make a payment. ‘I ‘m sure your parents would let you move in, right? ‘ I replied, ‘No, that is n’t an option. ‘ He just kept persisting, gave me absolutely no options to delaying payments and making suggestions on what to spend my money on. My only income was and still is XXXX. I got sick of it, and he said he ‘d call me back the next morning wanting my debit card information. I never returned the call. While I eventually found a home, my mail was still sent to my mom ‘s address.

Fast forward to XX/XX/XXXX. My XXXX payment was $ XXXX less than before. After getting the runaround from my debit card company, I called the Dept. of Education to find out what was going on. My XXXX checks were being garnished because my student loans defaulted. I NEVER received any mail or correspondence from Navient for that matter. I knew I had to do something, or else I would be on the streets again. I was garnished fromXX/XX/XXXX to XX/XX/XXXX.

I knew about the total XXXX discharge, and I am XXXX, which I told Navient many times over the years. Navient does n’t like anyone asking, mentioning nor suggesting it as a debt relief option about the XXXX either. They were rude when I asked for more information. I printed off the forms in XX/XX/XXXX, and in XX/XX/XXXX, my application was approved. Navient owed me for payments made during the approval process. They were very slow to return my money, but I got it eventually.

If there ‘s a class action lawsuit, count me in.

READ  Matthew Thomas & Associates LLC - CFPB Complaint

Company: Navient Solutions, LLC.

State/Zip: WA 988XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2558151

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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