CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-07-25T00:00:00

Product: I do not know

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On or abou t J XXXX XXXX , 2017, I checked my credit report and there ‘s a debt for Portfolio Recovery, XXXX XXXX XXXX , XXXX XXXX , XXXX , VA XXXX in the amount of {$1500.00}, original creditor is listed as XXXX ( I assume it ‘s for XXXX XXXX XXXX ), whic h I thought was charged off. The problem is, I have NEVER received anything from this collection agency. I ‘m in the process of disputing with XXXX and XXXX . Are n’t they supposed to contact me prior to just placing a collections on my credit report?


State/Zip: MD 207XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2584454

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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