Get Out of Debt Guy - Steve Rhode

Navient Solutions – CFPB Complaint

1-844-335-1967

Date Received: 2017-05-16T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: ( I have dates later on/for recent events but as issues started in XXXX, I am really unsure of the start dates. ) As I can show through documents, they have been reporting I ‘m paying XXXX $ on my Navient Account History private loan/Tuition Answer statement. However, in my bank statements from XXXX XXXX and XXXX XXXX ( and for who knows how long prior — I ‘m working on getting those statements ), they ‘ve been taking XXXX $ out. The bank shows the XXXX taken out on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and Navient shows the XXXX $ taken out/posted on XXXX/XXXX/XXXX & XXXX/XXXX/XXXX. Also, the amount going towards principal varies in ways that do n’t make sense. I realize that the amount can changed based on how much is owed. However, in XXXX of XXXX, XXXX of the XXXX went to principal ; XXXX/XXXX/XXXX XXXX towards principal of the XXXX ; XXXX/XXXX/XXXX an unknown adjustment of XXXX cents added to principal balance ; XXXX/XXXX/XXXX XXXX paid to principal of the XXXX payment ; XXXX/XXXX/XXXX XXXX paid to principal of XXXX ; XXXX/XXXX/XXXX XXXX towards principal of XXXX payment ; XXXX/XXXX/XXXX XXXX to principal of XXXX. Should n’t the amount going to principal go up or at least remain consistent if the loan is n’t going up and payments are posting on the same days each month? I have not called the company on this particular issue yet because I want to document how long this has been happening with an outside source first. I do not trust that left to handle it on their own, they would do so in an appropriate manner. I have attempted to address other issues simply to find myself on hold and with little clarification on issues. ( I also can not log in as myself — it says I am disabled from it but my husband ( co-signer ) can log in. This tends to be a running theme. ) This is particularly true because prior to entering into the for-profit world, I found them difficult in terms of repayment options. This student loan is a private one that I took out while waiting for federal options to become available. The loan is significantly higher than when I started. I had a lot of trouble getting the payments lowered and was instructed more than once that my only option was pay the full payment amount at a high interest rate or forebearance. At one point, I was told the only way to get my interest rate lowered was to stop making payments ( to get a program that would be much like a mortgage relief loan but turned out to be a reduced interest program whose structure I still do not understand. ) The forebearance ‘s caused unpaid interest to capitalize ; which I was made aware of. Anyway, in XXXX I left non-profit and started making full payments. Now, I am finding that I am still not consistently paying on the principal and that they are taking out more than what they are showing as applied. I am working on going back to XXXX to see if they were taking out more than is reporting on the Navient website/account history for longer than the last 2 months. Where did the extra XXXX $ a month go?

Company: Navient Solutions, LLC.

State/Zip: KS 660XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2485211

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.