CFPB Complaint

Global Payments Check Services, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-26T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My husband and I had a dental visit at XXXX XXXX on XXXX XXXX , 2017 and o ur bill was {$230.00}. We wrote a check ( # XXXX ) for the amount ; they did automatic debt and the check was cleared. In fact the check was process because it was on my bank statement for XXXX XXXX , 2017. To veri fy all transaction was managed well. I visited my bank and information was confirmed. I then visited XXXX XXXX with all of my documents and they indicated to me that the check was processed and there is no problem. Yet, the company listed below has been call and sending let ters ( harassing me to pay the bill again. They have even threaten that they will send it a collection agency. Global Payments Check Services , Inc . XXXX XXXX XXXX XXXX , Il XXXX XXXX XXXX was not familiar with this company, when I visited their offices. I am not sure their relationship with XXXX XXXX . What I am sure is that the bill has been paid in full. I have said this to XXXX Payment ; fax them information and the threats continues. I need help with this situation. XXXX XXXX XXXX

Company: Global Payments Check Services, Inc.

State/Zip: VA 236XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2559419

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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