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ENCORE CAPITAL GROUP INC. – CFPB Complaint

By on October 18, 2017

Date Received: 2017-08-18T00:00:00

Product: I do not know

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I ‘ve been asking XXXX for validation of this debt NOT VERIFICATION. Midland claimed to have the consumer agreement, I requested for validation but I never received it. Midland sent me an itemized bill and a bill offering a settlement. The FTC STATES IN SECTION 809 ITEMIZED BILLS ARE NOT A FORM OF VALIDATION. IM DISPUTING THE FOLLOWIG ACCOUNT WITH MIDLAND IN THE AMOUNT OF {$510.00}. I do n’t not have a signed contract with Midland. I ‘ve never done business with XXXX/XXXX XXXX Again I asked for validation inXX/XX/XXXX and I only received a bill in the mail.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: GA 302XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2634085

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Rodenburg LLP - CFPB Complaint

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