R & B Corporation of Virginia – CFPB Complaint

Date Received: 2017-07-05T00:00:00

Product: Medical debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The Company started repeatedly calling me and not leaving a message I was in a business meeting and was unable to answer. Once I was free to talk I called the company back. I spoke with a lady that was very rude and kept changing her story and would not give me straight answers. Each time I would ask question she would get upset and interrupt me while in conversation. I asked her if I could set up payment arrangements and she said yes but it would still count against my credit if I did not pay in full by XX/XX/XXXX Think that was date. I asked for a detailed description and told her I wanted to dispute it. She told me that I could not dispute it because it was medical bills that if I wanted to dispute it I should take that up with my insurance company.

I was trying to ask question to understand what my options were and what was going on and get clarification on the debt. When I would question what she said because it contradicted what she had already told me she got angry and She hung up on me.

I called back and asked for a supervisor I was told she was the only Supervisor working on that Friday. I explained to her what had happened and how the girl told me that I was not allowed to dispute the charges and she told me that I should have received a bill and an explanation of benefits and she told me I had nothing I could dispute. That I needed to pay it or it would be reported to the credit agency. She also told me there were more accounts that letters were sent out on and that I should get those paid. I asked for details on those and ask if they could give me some more time until I received the documentation and had time to review it. She said that they could do it but she did not feel like she should. When I questioned her on the policy she got upset and threaten to hang up. I told her I would call back and ask for someone hire up and she told me that I would not get anyone above her. She also said if I kept calling back she would block my number. I asked her how I could call in and make a payment if she blocked me. She just hung up on me.

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I called her back and left a message to make a payment and she would not call me back. Not sure how it is ok for them to call me over and over again but I cant call and get any answers.

I also called them on XXXX-17 to ask why after i paid my bill keeps going up rather than down and asked for a detailed accounting online that i could look at as my accounts should not be combined with others. they told me that they use that website for payment purposes only. I told them that i needed the ability to see online or in writing somewhere what the charges are for she told me that there was no place and that i could not keep accounts separate. If the charges are for different people they may need to be paid separately out of different accounts i asked to have them link especially since they are not tied to the same SS #

Company: R & B Corporation of Virginia

State/Zip: VA 234XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2565764

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