CFPB Complaint

R & B Corporation of Virginia – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-07-05T00:00:00

Product: Medical debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The Company started repeatedly calling me and not leaving a message I was in a business meeting and was unable to answer. Once I was free to talk I called the company back. I spoke with a lady that was very rude and kept changing her story and would not give me straight answers. Each time I would ask question she would get upset and interrupt me while in conversation. I asked her if I could set up payment arrangements and she said yes but it would still count against my credit if I did not pay in full by XX/XX/XXXX Think that was date. I asked for a detailed description and told her I wanted to dispute it. She told me that I could not dispute it because it was medical bills that if I wanted to dispute it I should take that up with my insurance company.

I was trying to ask question to understand what my options were and what was going on and get clarification on the debt. When I would question what she said because it contradicted what she had already told me she got angry and She hung up on me.

I called back and asked for a supervisor I was told she was the only Supervisor working on that Friday. I explained to her what had happened and how the girl told me that I was not allowed to dispute the charges and she told me that I should have received a bill and an explanation of benefits and she told me I had nothing I could dispute. That I needed to pay it or it would be reported to the credit agency. She also told me there were more accounts that letters were sent out on and that I should get those paid. I asked for details on those and ask if they could give me some more time until I received the documentation and had time to review it. She said that they could do it but she did not feel like she should. When I questioned her on the policy she got upset and threaten to hang up. I told her I would call back and ask for someone hire up and she told me that I would not get anyone above her. She also said if I kept calling back she would block my number. I asked her how I could call in and make a payment if she blocked me. She just hung up on me.

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I called her back and left a message to make a payment and she would not call me back. Not sure how it is ok for them to call me over and over again but I cant call and get any answers.

I also called them on XXXX-17 to ask why after i paid my bill keeps going up rather than down and asked for a detailed accounting online that i could look at as my accounts should not be combined with others. they told me that they use that website for payment purposes only. I told them that i needed the ability to see online or in writing somewhere what the charges are for she told me that there was no place and that i could not keep accounts separate. If the charges are for different people they may need to be paid separately out of different accounts i asked to have them link especially since they are not tied to the same SS #

Company: R & B Corporation of Virginia

State/Zip: VA 234XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2565764

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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