Credit Repair

Why Are Prime Solutions Credit Repair Services So Expensive and Seem So Similar to Many Other Companies?

Written by Steve Rhode

A kind reader forwarded me a client agreement from a company called Prime Solutions. I thought this was just another client agreement but two things happened. The first was I did some quick math on how much the purported credit repair services were costing. The second was I reached out to Prime Solutions and got stonewalled. That raised some flags.

While I did get a response to my inquiry, it came from a Dana Johnson who is listed as the Chief Networking Officer and there was no further response. Johnson said “Are you a current client of Prime Solutions?” to my request for information regarding their credit repair client agreement.

You see I’m having a difficult time squaring away their claimed role as a document preparation company and their apparent emphasis in eliminating debt.

But where things get really strange is I just answered a reader’s question about a company called Actify Solutions. I didn’t notice until this exact moment but both Actify Solutions and Prime Solutions use the exact same description of their companies.

In fact it appears Prime Solutions, who says is located at 520 Mendocino Ave. Suite 330 Santa Rosa, CA 95401, either stole or was ripped off because there is a lot of duplicate content on both sites.

Additional companies named American Validation, Start Fresh Financial, and First Fidelity all seem to use similar descriptions on their websites. – Source

The companies appear to be located in different places as well.

Anyway, That’s Not the Focus of This Article

If Prime Solutions is just a document preparation company to help consumer fill out forms, they why does their client agreement seem to expand the services they are selling?

The Prime Solutions client agreement says, “CREDIT REPAIR SERVICES The Company will assist you in preparing necessary documents for you to repair your credit. Specifically the company will assist you in removing inaccurate items from your credit report. These Services will be provided in two (2) stages, the Initial Stage Credit Repair Services and the Second Stage Credit Repair Services. Such services may be provided to you sequentially (first then second stage services) or on an as needed basis. As a component of the Second Stage Credit Repair Services provided by the Company, it will assist you in preparing necessary documents which will allow you to validate the unsecured debts third party collectors are attempting to collect from you. You will not be charged any advance fees for any Credit Repair Services.”

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So who is directing the completion of documents? Is it the company or the consumer? In fact it appears the company goes on to say they do a lot more than just fill out some forms.

Now that sounds like a lot more intervention and advising than just being a document preparation company.

The company Prime Solutions appears to be charging $13,000 for their “credit repair” services.

The client agreement I have in hand lists debts for Chase, Capital One, American Express, Bank of America, and Navient.

The sale seems to be in conjunction with some agent of the company and includes “ADDITIONAL BENEFIT SERVICES You will have immediate access to Financial Strength Builder (FSB) which will provide you with financial education. Upon the termination of your payment schedule, and solely at your option, you can, if you so choose, to be enrolled into FSB-Plus for a fee at which point you will receive the above listed services in addition to extended benefits. You may cancel your services with FSB-Plus at any time with no further obligation.

If needed, Company will also provide you with the identity of law firms who specialize in defending consumers against unjust collection lawsuits. Company does not receive a referral fee from anyone or any law firm for making any such recommendations and Company does not charge a fee to you for making such a recommendation. Attorneys accept cases on a contingency basis, should they choose to accept you as a client of their respective law firms and they will enter into separate agreement with you.

By entering into this agreement you also will have access to Veritas Legal Plan Inc. (“Veritas”) at a discounted rate. Veritas is a legal expense network provider. Should you choose to utilize this service you will enter into a separate and independent agreement with Veritas.”

Call me crazy but does that sound like “Prime Solutions, a document preparation company” or a debt relief company trying to sell services behind a doc prep front door?

See also  First Fidelity – Scam, Complaint, Review, Or Praise?

If you have any insight or information to help clear up the mystery, please post it in the comments below or contact me.




About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

3 Comments

  • I feel as if I should receive all of my money back that I paid this company. The service has been severely sub par. This company advertises credit repair through documentation processing. I started with them in May 2016. I wanted to repair my credit. I made monthly payments to this company in the amount of roughly $350 every month for just over 3 years as payment for their “credit repair” or documentation preparation services. I paid them a total of OVER TWELVE THOUSAND DOLLARS in all. My credit is still garbage. Absolutely nothing has changed. My credit score is still very poor (under 500). I got further into debt attempting to make a $350 monthly payment to these thieves every month over the course of the years 2017 – 2019. Anytime that I missed a payment or had to pay late, or add a payment to the back end, they were quick to blow up my phone calling me and asking for payment. My last monthly payment to them was in November or December of 2019. Now of course I never hear from them at all after all of my payments were completed. I last spoke to them on the phone regarding my case on April 23rd of 2020. I was told I was in the 2nd round of 5 rounds of disputes. I just called them again today, October 13, 2020 to ask them if they were still in business, seeing as I had not heard from them at all in just shy of SIX MONTHS. The representative told me some BS about them pulling my credit report again, for a status update, and them being short staffed because of COVID 19. I told them that I started with them over 4 years ago, and COVID 19 is no excuse, especially after I spent $12,000 on their services. I have received nothing in return. I feel as if I got royally screwed over. I want my money back. I know it has been years that I have worked with them but this is not right. At least in 2019 I heard from them once in awhile and they has some story about what they were doing to work on my case. There is no excuse for them to literally do nothing for me for 6 months. And then use COVID as an excuse. I spent way too much money for that. You can not just blow me off for 6 months. I would have been better off just paying the creditors. I could have made a down payment on a house with the money I spent on this company. If this company was going to improve my credit or deliver on the services that they agreed to provide me with, my credit would at least be some what improved, but it is not. Over 4 years has been ample time for them to provide the services that I paid for.

  • Do they shuffle paper for you? Yes, will they clean your credit….NO! I paid $350 a month for 16 months. I know they shuffled papers in order for the credit reports to be constantly sent to my home, which in turn I made copies and mailed the copies to them. 3 of the accounts on my list (3 of 8), turned around and sued me, i am paying them off on a payment plan for the last 2 years, the other 5 are on my credit reports as a derogatory accounts, keeping my score at 615. This has been 3 YEARS! In the meantime, I paid off my car, all my bills are current and my credit usage on all my accounts is below 5% of my credit limit. I did all the work, when I call to find out why I still have the 5 derogatory statements holding my score down. When I call to complain, I get the same speal about the second phase crap… they take your money and read you the same prescripted blurb.. its all blah blah blah… bankrupsy doesnt take this long to clear up!!!!!

  • I signed an electronic contract with Actify Solutions & they said they could erase my debt on the two credit cards I have charges on. Actify said the credit card companies do not comply with government regulations down to every last detail, according to the Fair Credit Reporting Act, so they cannot hold us accountable for the debt. They have to forgive it. I chose to pay one lump sum. I told them it was to high of a price and they lowered it $2,600 immediately. I wondered afterward how low would they go? They gave it up really easy. I have not given them a dime as yet. It seems too easy. I am to send all correspondence from the card companies to them. I am not to pay anything now on my credit cards, as it would automatically nullify their work. My accounts are all current at this time. I do have a payment on Feb. 7th. Are they for real?
    HELP ME QUICK!! Thanks a bunch!

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