Date Received: 2017-04-05T00:00:00
Product: Debt settlement
Issue: Unexpected/Other fees
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I opt in to receive assistance from XXXX XXXX XXXX and after filling out the necessary documentation I ‘ve been trying to get in contact with them to cancel the process once I found out that I could ‘ve done everything for free of charge. I ‘ve left messages and called numerous of times but no call or response and they have an automatic system that ‘s set up to lie about their hours. It has n’t been thirty days and I ‘m not due for a payment yet all I want to do is cancel my whole consolidation process.
Company: LoanHero, Inc
State/Zip: NC 271XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: No
Complaint ID: 2421276
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.