CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint 2017-07-13

Consumer Complaint Submission

Date Received: 2017-07-13

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XX/XX/17 : Noticed a collection was reported to my XXXX credit report by a collection agency called : Convergent Outsourcing. I never received any letters or correspondences from Convergent Outsourcing. XX/XX/17 : called the Convergent Outsourcing collection agency to inquire about the collection account they reported to my credit report. I provided them both the account number & my social security number & told them I had never received any correspondences from them & had no idea about the collection. Their response was they do n’t have my information on me available. I specified that I am in process of a financing transaction and as the result of this negative reporting I ca n’t proceed with obtaining financing. I requested them to remove the collection account since they do n’t have any information on me. They said they cant do that at this time. They provided me with supervisor ‘s email & asked me to email a supervisor which I did and made the request, but the supervisor never responded back.

Company: Convergent Resources, Inc.

State/Zip: CA 926XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2571724

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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