CFPB Complaint

Nations Recovery Center – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-07-20T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a phone call that I was unable to answer on my cell phone no voicemail was left. Then I received a phone call on my work line and a message was left regarding a ” personal business matter ” and left a reference number XXXX. I called XXXX XXXX back at XXXX ext XXXX. I called her and let her know on the recorded line that I was not giving her permission to contact me at work as I do not conduct personal business while at work which is why I could n’t answer my personal phone when she tried to call. I also asked her to provide proof of the debt as I do n’t believe I owe anything and if there is something it has to be over 6 years which in my state would be a time barred debt. I ca n’t have this company calling me at work and I did n’t feel comfortable providing my personal information ( address and social security number – even the last XXXX ) if I do not owe a debt. These people should not be able to contact people ‘s place of employment either. She told me a letter had already been sent and she would let her ” client ” know that I said to mail me something. If she is attempting to collect the debt would n’t the Client be Nations Recovery?

Company: Nations Recovery Center

State/Zip: CT

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2580325

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Navient Solutions - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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